♦ NEC ESMPRO Manager
[About installation]
• | If you install the NEC ESMPRO Manager on Windows Server 2003 or Windows Server 2008, please do not delete user account "Administrator" from "Impersonate a client after authentication" of "Local Security Policy".
• | NEC ESMPRO Manager cannot be downgraded to the older version. If you want to use the older version, uninstall the current version and then install new version. Note: All the registered information will be deleted as the result of the uninstalling.
• | You should logout from the web browser that is login to the NEC ESMPRO Manager before the NEC ESMPRO Manager is upgraded. After the NEC ESMPRO is upgraded during login, some error may be displayed on any web browser. When the error is displayed, you should close web browser that is login to the NEC ESMPRO Manager and restart the following services. – ESMPRO/SM Web Container – ESMPRO/SM Common Component
• | If installer displays either of the following message, please execute the installation again. "It failed in the writing in a necessary file of the Common Component." "Close of the necessary file for Common Component failed."
[About setting a Windows Firewall] If the Windows Firewall is enabled, communication of the NEC ESMPRO Manager with a Web client and a managed server will be interrupted and the system will not work correctly. To use NEC ESMPRO Manager with the Windows Firewall enabled, open the required ports.
| For ports used by NEC ESMPRO Manager, see Appendix "Port numbers that NEC ESMPRO Manager uses".
[About use of two or more NEC ESMPRO Manager] A single managed server on that "Management Controller" management is effective can be controlled remotely by up to three NEC ESMPRO Manager servers. Follow these notes on the remote control:
• | Use only one NEC ESMPRO Manager to set/execute the scheduled running function and remote batch function.
• | While one NEC ESMPRO Manager is using the remote console function of a managed server, the other NEC ESMPRO Managers cannot use the managed server's remote console function.
• | More than one NEC ESMPRO Manager cannot collect IPMI information from the same managed server concurrently.
• | Do not use more than one NEC ESMPRO Manager PXE Service. Start the NEC ESMPRO Manager PXE Service on only one of NEC ESMPRO Manager servers on the same network.
• | One EM card must be managed by one NEC ESMPRO Manager. And plural EM cards and CPU blades on the same chassis must be managed by one NEC ESMPRO Manager.
[Power OFF, Power Cycle, Reset, and Dump] Since power control is provided by hardware regardless of the state of the managed server's operating system, the system may be damaged. Be careful of operation under power control.
[Power OFF, Power Cycle, Reset with the BIOS Setup Utility active] If you use the managed server integrated BMC, do not execute the Power Off, Power Cycle or Reset while the BIOS Setup Utility is active on the managed server. Otherwise, the alert setting of BMC configuration will be disabled.
[About IPMI information collection] While a managed server is tuned OFF, some records of management controller information and FRU (Field Replaceable Unit) information cannot be read in. The current status of some sensors cannot be read in either while the managed server is turned OFF.
[Restriction on concurrent connection to the Remote Console] When a single NEC ESMPRO Manager is operating the remote console of a managed server, another Manager cannot execute the remote console function for the managed server. A managed server can transmit redirection data to only a single NEC ESMPRO Manager.
[About Remote console before OS boot or during DOS program running] If a graphic screen is displayed on a managed server, data cannot be displayed correctly on the CUI remote console. The CUI remote console screen is displayed only when the managed server displays a text screen.
[In case of interruption to Remote Console] After the BMC on a managed server establishes communication via WAN/Direct connection, communication with the DianaScope Agent or NEC ESMPRO Agent Extension may ends up with a timeout or the remote console may not be updated any more. This is because priority is given to communication with the BMC. To restart the remote console, use the [Restart Redirection] button on the NEC ESMPRO Manager.
[About the display of a special character] The CUI remote console screen is not displayed correctly in the following cases :
• | Special character Ruled lines, arrows correctly and en-size left arrows cannot be displayed.
• | User definition font User definition font cannot be displayed.
[In case of display of illegally keyed data on the Remote Console] If you use the managed server integrated BMC, unintentionally keyed data may appear on a managed server in the following conditions when the NEC ESMPRO Manager issues a command to the BMC: – WAN/Direct connection – The SAC screen at Windows boot or the CUI remote console under Linux is accessed.
[In case of key-in failure on the Remote Console] During DOS boot or access to the FD or CD-ROM drive immediately after the managed server's power switch is turned ON, data cannot be keyed in from the remote console or the keyed data display may be delayed.
[About RAID EzAssist Configuration Utility] To operate RAID EzAssist for a SOL-incompatible managed server from the CUI remote console via LAN, set the item "Console Redirection" to "Disable" on the BIOS Setup Utility screen, reboot the system, and then boot the RAID EzAssist Configuration Utility.
[About power off during GUI Remote Console] If the managed server is forced a power off by using a power button, reset or pushing DUMP switch during GUI remote console, the GUI remote console will not be updated. Please reopen the remote console window in this case.
[Power management]
• | The power value which NEC ESMPRO Manager reads from the managed server has about +/-10% margin of error.
• | If you set the value on the managed server which does not support power management, you cannot put back the value to "unsetting". Please set "zero" to each value, it is accepted as "unsetting".
[About CPU blade auto registration] When "Check Connection" of "CPU blade auto registration" was failed. You can execute "Check Connection" on "Server Properties" - "Connection Setting". If a specified IP address is set from a CPU blade to another CPU blade during "CPU blade auto registration" process (ex. when you replace CPU blade and execute "CPU blade auto registration"), NEC ESMPRO Manager may not be able to connect the CPU blade because old information remains in the ARP table on the manager server. Wait for a few minutes and try the "Check Connection".
[About the coexistence of NEC ESMPRO Manager with DianaScope Agent or NEC ESMPRO Agent Extension on the same server] If the managed server is installed Advanced Remote Management Card or EXPRESSSCOPE Engine series (the BMC uses exclusive LAN port (management LAN port)), NEC ESMPRO Manager can manage the server itself installed. Notice that you cannot use the GUI Remote Console function, it the managed server is installed BMC that uses the standard LAN port, NEC ESMPRO Manager cannot manage the server itself installed. It is possible only to install NEC ESMPRO Manager and DianaScope Agent or NEC ESMPRO Agent Extension on the same server. But the communication with BMC on the server is prevented by local loopback function of OS and the BMC cannot receive any packets from the NEC ESMPRO Manager.
[About EM Card registration]
• | When you resister the EM Card, you need to set valid on SNMP management and "Management Controller" management each other.
• | If the connection is failed at "Auto Registration" or "Check Connection", it is not recognized as EM Card because both management is invalid. In this case, set correct connection setting and execute "Check Connection" again.
• | If you register the EM Card from Operation Window, the EM Card is registered invalid status on NEC ESMPRO Manager. So you need to execute "Check Connection" to manage it.
[About Remote Control] When all the following conditions are satisfied, remote control cannot be executed from NEC ESMPRO Manager.
• | NEC ESMPRO Manager is installed on the server whose operating system is Windows since Windows Vista or Windows Server 2008.
• | The managed server has either following BMC. - BMC uses standard LAN port - Advanced Remote Management Card or equivalent BMC
• | The managed server has been power off.
If you manage the server satisfied above condition, please install NEC ESMPRO Manager on the server whose operating system is the older version of Windows Vista or Windows Server 2008, for example Windows XP.
[About display of the monitoring window] If you exit and restart the monitoring window of the NEC ESMPRO Manager with the AlertViewer started, the displayed AlertViewer window is rewritten and the window may not be properly displayed. In such a case, exit the monitoring window and the AlertViewer once, and then restart them.
[About versions of NEC ESMPRO Manager and NEC ESMPRO Agent] If a version of NEC ESMPRO Manager is older than that of the NEC ESMPRO Agent, a problem may occur such as the configuration information cannot be displayed, or received alerts are not correctly displayed, and so forth. Update NEC ESMPRO Manager to the version equal to or later than that of the NEC ESMPRO Agent.
[About coexistence of NEC ESMPRO Manager with other vendor's SNMP management application] When another vendor's SNMP management application which receives an SNMP trap is used along with NEC ESMPRO Manager, one of them may fail to receive the SNMP trap due to a conflict between the two applications. Through the following procedures, the situation can be avoided. [Work Around 1] If the other vendor's SNMP management application supports the trap reception function of standard SNMP Trap Service, you can change [Method of receiving an SNMP Trap] to [Use SNMP Trap Service] on the AlertViewer to avoid this problem.
| The SNMP Trap Service is installed together with the SNMP Service. However, it does not start by default. Start [Services] from [Control Panel] to start up the SNMP Trap Service (It is useful that you set [Automatic] for [Startup type].).
[Work Around 2] By utilizing the "TCP/IP report to Manager" function of NEC ESMPRO Agent, the alert reception function of NEC ESMPRO Manager operates normally.
| TCP/IP report to Manager | : | Transfers an alert from a server to the NEC ESMPRO Manager using an original protocol on TCP/IP.
Note that the operability of the SNMP Trap reception function on the other vendor's SNMP management application cannot be guaranteed.
[About an alert when a machine on which the NEC ESMPRO Agent is installed is under high load]
Note that if a machine on which the NEC ESMPRO Agent is installed is operating with a high load, the following situation may occur because the NEC ESMPRO Agent does not respond to the query from the NEC ESMPRO Manager.
– | The following message is registered in the AlertViewer when the Detect Server Down in the [Server Down Detection Setting] of the [Server Setting] for the managed server is enabled.
Summary | :
| No response from the server.
Detail | : | Alert generation time ... The server doesn't respond to SNMP access from the Manager. There is the possibility that the server is down, the load on the server has been excessively increased, or the network is not functioning properly.

[About usage of DHCP]

As NEC ESMPRO Manager manages the system according to its IP Address, do not use a DHCP which assigns IP address dynamically on an operating system on which NEC ESMPRO Manager and NEC ESMPRO Agent are installed.

[Setting an SNMP trap destination]

When you install NEC ESMPRO Manager and NEC ESMPRO Agent on the same computer, specify the IP address assigned to the network card or the host name as the SNMP trap destination for the computer, instead of the loop back address 127.0.0.1. If you specify 127.0.0.1, "unknown server" may be displayed on the AlertViewer.
On the other hand, you may need to specify 127.0.0.1 for a computer not connected to the network. For more information, see "Settings on Standalone Environments Without Network Connections" below.
If the following is displayed on the AlertViewer even when you have specified as above,

| Component | : | {unknown server}
| Address | : | 127.0.0.1

change the IP address to 127.0.0.1 on the properties of the server by selecting [Connection Setting] from [Server setting].

[Settings on standalone environments without network connections]

When you install the NEC ESMPRO Manager and the NEC ESMPRO Agent on a machine together, if the machine is not connected to the network, take the following steps to monitor the machine itself:

• | Specify 127.0.0.1 for Start Address and End Address as a range for the Auto Registration.
• | Specify 127.0.0.1 for the SNMP trap destination.

If you have already registered server, execute Auto Registration after deleting it.

[About the NEC ESMPRO User Group]

Since security for the NEC ESMPRO Manager is managed by the NEC ESMPRO User Group (by default, Administrators), the NEC ESMPRO Manager never starts without accessing this group.
Note the following:

• | Do not delete/change the NEC ESMPRO User Group after installing the NEC ESMPRO Manager.
• | When the NEC ESMPRO User Group is registered as a global group member, it is necessary to start the Domain Controller before the Manager machine boots.

[To upgrade your operating system]

Otherwise uninstall the NEC ESMPRO Manager first and upgrade the operating system. To upgrade the operating system to other than the following operating system, uninstall the NEC ESMPRO Manager first and upgrade the operating system.
– Windows Server 2003, Windows Server 2003 R2
– Windows Vista
– Windows Server 2008

[About display of the network speed]

– | When you monitor Linux servers, Speed will not be displayed on the Network General view of the [Information of server state]. In such a case, check it on the monitored server.
– | When you monitor Windows servers which have network interfaces of which speeds are 10Gbps or over, Speed may not be displayed correctly on the Network General view of the [Information of server state]. In such a case, check it on the monitored servers.
– | When you monitor Windows Server 2008 servers which have network interfaces with which a cable is not connected, an incorrect value (4,294 Mbps) may be displayed for the Speed on the Network General view of the [Information of server state].

[About display of the network status]

When you monitor a server with Windows Vista installed, the message "Dormant" appears for Status on the Network General view of the [Information of server state] even if the network properly works. In such a case, check the network status on the monitored server.

[About display of the teamed network interfaces]

If network interfaces are teamed on a server with Windows Vista / Windows 7 /Windows Server 2008 / Windows Server 2008 R2 installed, the network information may not be properly displayed on the [Information of server state]. Check it on the monitored server.

[About coexistence of NEC ESMPRO Manager with
HP OpenView Network Node Manager (NNM)]

• | To install NNM on the environment where the NEC ESMPRO Manager has been installed, take the following steps before installing NNM:
1. | Select [Use SNMP Trap Service] from [Method of receiving SNMP Trap] displayed by clicking [SNMP Trap Setting] of the AlertViewer. When the message "Changes will take effect after the management computer has been restarted." appears, exit the AlertViewer and then take the following steps without shutting down and restarting the system:
2. | Exit all applications related to NEC ESMPRO
3. | Stop "NVBase System Service" (and other dependent services) by selecting [Administrative Tools]-[Services] on the operating system.
After the above, install NNM and restart the computer.
• | To install the NEC ESMPRO Manager on the environment where NNM has been installed, restart the computer after the installation of the NEC ESMPRO Manager completes. Then, take the following steps: Select [Use SNMP Trap Service] from [Method of receiving SNMP Trap] displayed by clicking [SNMP Trap Setting] of the AlertViewer. After the above, restart the computer.

[About power saving mode of the operating system]

• | When a computer on which NEC ESMPRO Manager is installed goes into a power saving mode, all features of NEC ESMPRO Manager (such as alert reception, server status monitoring and automatic statistical data collection) stop. It is recommended that you disable the power saving mode.
• | When a monitored server with the Wake On Directed Packet option enabled for the network adapter setting goes into the power saving mode, the server is powered on immediately by the server status monitoring feature of NEC ESMPRO Manager which regularly sends packets to the server. In such a case, disable the Wake On Directed Packet option.

[About system event log when installing NEC ESMPRO Manager on Windows Vista]

When installing NEC ESMPRO Manager on Windows Vista, the following event may be reported on Windows Logs (System). This event is not a problem.

Source | : | Windows Defender
Event ID | : | 3004
Type | : | Warning
Description | : | Windows Defender Real-Time Protection agent has detected changes. Microsoft recommends you analyze the software that made these changes for potential risks. You can use information about how these programs operate to choose whether to allow them to run or remove them from your computer. Allow changes only if you trust the program or the software publisher. Windows Defender can't undo changes that you allow.

[About application event log when installing NEC ESMPRO Manager]

When installing NEC ESMPRO Manager, the following event will be reported on Application event log. This does not cause a problem with security, so you do not need to do anything for it.

Source | : | WinMgmt
Event ID | : | 5603
Type | : | Warning
Description | : | A provider, ServerManager WMI Support eXtension, has been registered in the WMI namespace, Root\NEC\ESMPRO\SM\WSX, but did not specify the HostingModel property. This provider will be run using the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests. Ensure that provider has been reviewed for security behavior and update the HostingModel property of the provider registration to an account with the least privileges possible for the required functionality.

In addition to the above, there is ESMPROProvider as a provider name.
Source and Description might somewhat vary depending on an operating system.

[About replacing a managed server]

To replace a managed server without changing its server name or its IP address, execute Check Connection on the [Connection Setting] view of NEC ESMPRO Manager after replacing it.
If you do not, a new server is not recognized and the server status or the configuration information is not correctly displayed.

[About Auto Registration]

• | Even if managed servers that are registered only to the Operation Window are out of the search range for Auto Registration, they are listed in the Auto Registration list and registered to the NEC ESMPRO Manager as managed servers.
• | If any server that is not supported, such as NEC ESMPRO Agent Ver.4.1 or prior, is included in the search range for Auto Registration, the server is not registered to NEC ESMPRO Manager. However, it is registered to the Operation Window.
• | After you register a CPU blade managed via only SNMP to create the chassis information, to register another CPU blade on the same chassis with the management controller enabled, delete the previously registered CPU blade managed via SNMP and register it again.
• | Do not perform other operations or move to another window during Auto Registration or Check Connection.
• | If a server for which Check Connection is not performed is included in the search range for Auto Registration, be sure to execute Check Connection for it before Auto Registration.

[About changing Status Polling Interval]

The default value for SNMP status polling interval is 1 minute.
To change it, change the value set in [Server Status Polling Interval (min)] on the server icon displayed on the Operation Window.

[About recovery from system error]

If a system error occurs, follow the instruction displayed on the window.
If no instruction is displayed, restart the browser.

[If communication with a monitored server becomes disabled]

If communication with a monitored server becomes disabled due to server down or network problem during display of the status of the server, the server icon of the server's group shows unknown status. In this case, the status color of the configuration information tree item may not indicate the latest status. Click the server icon from the group to display the latest information.

[About changing the configuration of the servers]

If you change the configuration of the servers (such as attaching or removing HDDs) with the [Information of server state/constitution] tree displayed, the changes will not be reflected to the [Information of server state/constitution] tree. After changing the configuration, click the target server icon displayed in the [Group] or [Chassis] tree to update the [Information of server state/constitution] tree.

[About display of the Information of EM Card state/constitution]

If you remove and then mount a CPU blade during display of the "Information of EM Card state/constitution" navigation tree, select the EM card from the Group/Chassis tree to update the information.

[If the page cannot be displayed on Web browser]

When you start NEC ESMPRO Manager or application that is installed after NEC ESMPRO Manager installation, the Web browser may displays "The page cannot be displayed." or "The server cannot be found." and the page cannot be displayed. In this case, the port number of NEC ESMPRO Manager and other application may be overlapped. See the procedure on "Coexistence with Tomcat"in "Settings After Installation".

[About display of the cover information]

When you monitor a server with more than one cover sensor, the same information may be repeated several times on the cover information trees. In such a case, check the cover sensor on the Cover view of the [Information of server state/constitution].

[About RAID operation]

See the User's Guide of Universal RAID Utility (after Ver.2.1) installed on the managed server for notes about the operation of RAID system with [Information of server state] navigation tree.

[About alert driven status control function]

The alert driven status control function which is supplied as a Windows application can not be used on the Web browser interface. If the function is enabled, there is the possibility that you misunderstand the status of the managed servers, because the server status color on the Web browser of the client side changes by starting, operating, or exiting the AlertViewer (Windows application) on the Web server side. It is recommended that you disable the alert driven status control function.