Uninstallation

This page describes how to uninstall the NEC ESMPRO Manager. ♦ Uninstallation procedure
Perform the following procedure to uninstall this product:
– | Please start uninstalling after the system starts completely.
– | Uninstallation performed immediately after the system restarts may fail. If an error message appears, try again after waiting for a while.
| 1. | Log on as a user with Administrators privilege.
| 2. | Exit all running applications.
| 3. | Perform uninstallation. Start up [Programs and Features] (or [Add or Remove Programs]) from [Control Panel]. Select NEC ESMPRO Manager from the list of the installed programs to remove it.
| 4. | Select features you want to remove. Select the item to be uninstalled, and click [OK].
Remove All | : | Removes NEC ESMPRO Manager and all added features.
Remove additional features | : | Removes features you selected. Features that were not added are grayed out and cannot be selected.
If no features are added, this dialog box is not displayed.
| 5. | Confirmation for uninstallation Confirm that any applications related to NEC ESMPRO are not running, and click [OK]. The selected features will be uninstalled.
| Please wait for a while until the uninstallation completes. During the uninstallation, some uninstallation windows will appear.
| 6 | The uninstallation completes. Click [OK] and then restart the operating system (the system will not automatically restart.).
♦ Notes after uninstallation
After the uninstallation completes, pay attention to the following points: [Message after NEC ESMPRO Manager Uninstall] Windows Server 2008 R2/Windows 7 uninstalling NEC ESMPRO Manager the message that "Windows Explorer has stopped working" might be displayed. However, uninstallation was normally completed. The system doesn't have the influence. [About Program Compatibility Assistant Dialog] A message "This program might not have uninstalled correctly" may popup after uninstalling NEC ESMPRO Manager complete. In such a case, you can safely click "This program uninstalled correctly" or cancel button to close the dialog because the uninstallation is done successfully. [Message at reactivation] The following message might be displayed at the time of the first system reboot after ESMPRO uninstall, but it is no problem because it is a known issue of InstallShield 2008. [Alarm category of HP OpenView Network Node Manager] If you uninstalled the HP OpenView Integration, "ESMPRO Alarms" remains in the alarm category of HP OpenView Network Node Manager. In such a case, delete it by hand.