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When executing "Download Update Packages" of NEC ExpressUpdate features, the download process may fail.
In case of a failure, the message "Failed to update the repository. (Unknown error occurred during repository processing.)" is displayed on the application log. Please execute the following workaround.
When "Download Update Packages" is executed under the following conditions, downloading of update packages may fail.
- NEC ESMPRO Manager Ver. 5.73 is used.
- Network to the Update Package Server is busy.
In case of a failure, the message "Failed to update the repository. (Unknown error occurred during repository processing.)" is displayed on the application log.
If there is no response from the Update Package Server within a specified timeout period, NEC ESMPRO Manager stops the download process.
Follow the steps below and edit the timeout value for the download feature of NEC ExpressUpdate.
Default timeout value is set to 3600 milliseconds.
1. Log in the server which NEC ESMPRO Manager is running on as an administrative user.
2. Click [Control panel] - [Administrative Tools] - [Services], and stop the following services.
- ESMPRO/SM Web Container
- ESMPRO/SM Event Manager
- ESMPRO/SM Common Component
3. Open the following setting file by text editor.
expressUpdateSetting.properties
This file is stored in the following folder.
[Windows OS]
<The folder in which NEC ESMPRO Manager is installed>\ESMWEB\wbserver\webapps\esmpro\WEB-INF\classes
[Linux OS]
/opt/nec/es_manager/wbserver/webapps/esmpro/WEB-INF/classes
4. Edit the timeout value.
Change the "EU_RM_DL_SOCKET_TIMEOUT" value to larger value (in millisecond) than default value, or disable the
timeout.
* If you want to disable the timeout, set "0".
---------------------------------------------------------
EU_RM_DL_SOCKET_TIMEOUT=0
---------------------------------------------------------
5. Save the setting file.
6. Click [Control panel] - [Administrative Tools] - [Services], and start the following services.
- ESMPRO/SM Common Component
- ESMPRO/SM Event Manager
- ESMPRO/SM Web Container
7. Log in NEC ESMPRO Manager and execute "Download Update Packages" again.