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Unable to start EXPRESSBUILDER from Internal Flash Memory

Date published: June 4, 2015

If your Express5800 Server cannot run EXPRESSBUILDER from Internal Flash Memory, please read the following note and recover EXPRESSBUILDER.

Symptom

When you press < F3 > key at POST in order to run EXPRESSBUILDER, the following error message appears and EXPRESSBUILDER cannot start.
Bootable Media is not found.

or

An operating system wasn't found.
Try disconnecting any drives that don't contain an operating system.
Press any key to restart.


Recovery procedure

  1. To run EXPRESSBUILDER, insert the EXPRESSBUILDER DVD into your server,
    and then restart the server.
    From Boot Selection Menu, choose OS installation.

  2. Click Utilities in Home Menu.

  3. If Utilities (1/2) is displayed on the upper of Utilities Menu,
    click the right arrow button on the right side of the menu.

  4. Click Internal Flash Memory in Utilities Menu.

    A dialog box will appear.

  5. Choose Update, and then click Browse.

    The following dialog box will appear.

      Set removable media or a CD/DVD to browse a folder.
      Click OK to browse a folder.
      Do not remove the media or disc while browsing a folder.

  6. Click OK in the dialog box in step 5.

    The dialog box will close and Folder Chooser will appear.

  7. Double-click cdrom1 in the chooser.

  8. Click Open in the lower right of the chooser.

    The chooser will close and the screen of step 4 will appear again.

  9. Confirm that the dialog box in step 4 is set to the the following parameters,
    and then click OK.

      (a) Update is selected.
      (b) /mnt/usr_connect/cdrom1 is set to the text box under Update.

    The following dialog box will appear.

      Updating data on Internal Flash Memory will start.
      Proceed?

  10. Click Yes in the dialog box in step 9.

    The update will start. Wait for about 15 minutes.
    After the update finishes, the following dialog box will appear.

      Updating data in Internal Flash Memory is complete.

  11. Click Close in the dialog box in step 10.

The recovery procedure is now complete.
To confirm that the recovery finished correctly, start EXPRESSBUILDER
from Internal Flash Memory by pressing < F3 > key at POST.

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